Guest Information

The Occupancy Term will commence at 3pm on your arrival date (unless otherwise agreed in writing). You will be sent an email outlining access details prior to this time.

The Occupancy Term will end at 10am on your departure date. You must vacate the Property by 10am sharp on the departure date (unless otherwise agreed in writing).

We may be flexible with a late departure, (where requested prior to the departure date) if there is no immediate booking to follow. Outside of December/January, we can extend to 12pm, should there be no immediate booking to follow for the Property.

Keys must be returned to the key safe immediately on departure. Late departure and/or non-return of keys will be charged an extra fee of $70 which will be deducted from your security bond. Should locks need to be changed as a result of lost keys, costs will be deducted from your Security Bond.

In the event there is damage, unsatisfactory cleaning or rubbish at the Property upon your arrival, please report this to us immediately. We will endeavour to rectify any issues as quickly as possible.

The Property will be cleaned prior to commencement of your stay and we ask that you leave the Property in the same condition, (neat and tidy). The agreed fees includes a regular clean upon your departure. Any extraordinary cleaning required will be charged at $85.00 + G.S.T. per hour which will be deducted from your security bond. Please remove any food from the fridge and pantry and take all excess rubbish and recycling with you. Empty dishwasher and return everything to its original place.

All rubbish must be placed in the bins provided (bins must not be overflowing). Rubbish must not be left in public or common areas and will not be collected from the roadside if not inside the bin. Bins must be put out the night before the local collection AND upon your departure. Note local collection time will be advised in your check in email. Please remove any excess garbage and recycling from the Property upon departure, or advise our oce and we will arrange collection at your cost $85 per bag. Rubbish can be taken to the hopper at the end of Normanby Road, Sorrento (open 10 am to 4pm every day from December 26 to January 31 and for the rest of the year, Saturdays and Sundays). Alternatively, excess rubbish can be taken to the tip at Truemans Road, Rye (open 8 am to 4pm Monday to Friday and 8 am to 5 pm Saturday, Sunday and Public Holidays) or taken away with you. Bins left overflowing and any excess garbage or recycling left behind will incur a removal charge of $85.00 + G.S.T. per bag/box, which will be deducted from your security bond.

“Huge thank you to the Short Stays team who managed to accommodate my family into this home after our other accommodation booked through a different company fell through at the last minute. We were so grateful!! The position is fantastic, being a short stroll to the Koonya Back Beach & General Store and the home itself was super cosy with a great backyard to accommodate our dog. We will definitely be back next year.”

The Reynolds Family, Templestowe

“I couldn’t believe this type of accommodation could be found in the heart of Sorrento, we had our own private pool and view overlooking the Sorrento township. It truly felt as though we were staying in a private luxury villa in a resort town. Thank you to the team at Jellis Craig Short Stays for turning on the lights and heater for us so the apartment was welcoming when we arrived so late in the middle of Winter and for pre booking a visit to the Peninsula Hot Springs for us.”

Mark & Felicity, Ringwood

“The team at Jellis Craig Short Stays have been managing my holiday rental property for the past 3 years after working out a detailed plan that incorporated my personal requirements whilst the property optimises its rental value. Their level of service is always outstanding and professional making the process easy, stress free and successful. Their commitment to ensuring the property is “guest ready” prior to a stay and that it is checked for any damage after a stay ensures I continue to feel safe in sharing my space. I would not hesitate in recommending the team to look after your investment."

Jordan, Portsea